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VELOX Headquarters
123 Athletic Drive
United States

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Customer Service: +1 (512) 555-VELOX
Sales Team: +1 (512) 555-SALES
Support: +1 (512) 555-HELP

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General: info@velox.com
Support: support@velox.com
Sales: sales@velox.com

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Frequently Asked Questions

Find answers to common questions about VELOX products and services.

What makes VELOX shoes different from other brands?

VELOX shoes feature our proprietary VeloFoam technology, which provides superior cushioning and energy return. Our innovative SpeedCore and FlexWeave technologies work together to deliver unmatched performance and comfort for athletes at every level.

How do I find the right size for my VELOX shoes?

We recommend using our size guide available on each product page. VELOX shoes typically run true to size, but we suggest measuring your foot length and width for the most accurate fit. You can also visit any VELOX store for a professional fitting.

What is VELOX's return and exchange policy?

We offer a 30-day return policy for all unworn VELOX products in their original packaging. For online purchases, you can initiate a return through your account or contact our customer service team. In-store purchases can be returned to any VELOX location.

Do VELOX shoes come with a warranty?

Yes, all VELOX shoes come with a 2-year manufacturer's warranty covering defects in materials and workmanship. This warranty does not cover normal wear and tear, damage from misuse, or modifications to the product.